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Direct answers for booking automation questions.
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Answer
What is OnsitePilot?
OnsitePilot is an AI booking assistant for solo service businesses. It helps customers book through a browser conversation, checks whether a slot works with travel and calendar context, uses deposits to protect appointment time, and answers repeated customer questions with business-specific knowledge.
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Who is OnsitePilot for?
OnsitePilot is best for solo operators and small local service businesses where booking quality depends on service fit, customer location, travel time, deposits, and clear policies.
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What is route-aware booking?
Route-aware booking means a slot is offered only if it works with travel time, service duration, buffer rules, and nearby calendar commitments. It treats open time as only one input, not the whole scheduling decision.
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How do OnsitePilot deposits work?
In the current beta flow, OnsitePilot can hold a valid slot while the customer completes a Square deposit. The booking becomes confirmed after payment state is verified. If payment is not completed before the hold expires, the slot is released.
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Does OnsitePilot replace Calendly?
OnsitePilot can replace Calendly for route-sensitive, deposit-backed service bookings. Calendly can still be enough for simple calls, consults, and location-independent meetings.
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Does OnsitePilot replace Square Appointments?
OnsitePilot does not need to replace Square as the payment account. It can use Square for deposits while adding route-aware booking logic, slot holds, policy handling, and qualification before confirmation.
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Does OnsitePilot replace Google Calendar?
OnsitePilot does not need to replace Google Calendar. Google Calendar can remain the operator's schedule view while OnsitePilot writes confirmed, rescheduled, and cancelled bookings into it.
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